Keywords are Key – Customer Service

Keywords are key to having your resume noticed! With the increasing prevalence of scanning technology, employing keywords in a resume to attract maximum attention – by a human and/or computer scanner – has become a critical component of building an attention getting resume. Keywords are the terms deemed by the employer to represent the essential job attributes. Each industry and profession has specific keywords. Companies and recruiters are searching resumes for specific keywords and key phrases to find the candidates with the skills, qualifications and expertise to fulfill the job requirements. Incorporating keywords into a resume and cover letter help you to secure optimum attention and outperform your competition.

The keywords you select should portray your Value Proposition and match what the employer is seeking. Incorporating job specific and employer pertinent keywords in the top third of page 1 of your resume significantly elevates your chances of attracting the employers’ interest in your candidacy. How do you find the “right” keywords to secure maximum attention? Utilize your knowledge of the company, profession, industry and review online postings of similar positions. Each profession has the potential for hundreds of keywords. With the prevalence of electronic search capability, failure to incorporate the “right” keywords is not an option!

The top 48 keywords in Customer Service are:

  1. Account Management
  2. Administration
  3. Bookkeeping
  4. Brand Management
  5. Call Centre Management
  6. Case Management
  7. Clerical Support
  8. Complaint Resolution
  9. Contract Negotiations
  10. Corporate Communications
  11. Cost Control
  12. Customer Communications
  13. Customer Relations
  14. Customer Retention
  15. Customer Satisfaction
  16. Customer Service
  17. Customer Surveys
  18. Data Management
  19. Field Operations
  20. Incentive Programs
  21. Issues Management
  22. Loyalty Programs
  23. Media Relations
  24. Merchandising
  25. Needs Assessment
  26. Networking
  27. Order Processing
  28. Policies & Procedures
  29. Post Sales Support
  30. Pre Sales Support
  31. Problem Resolution
  32. Process Improvement
  33. Product Development
  34. Product Management
  35. Program Management
  36. Project Management
  37. Promotions
  38. Public Relations
  39. Reception
  40. Relationship Management
  41. Root Cause Analysis
  42. Sales Support
  43. Scheduling
  44. Service Benchmarks
  45. Service Contract
  46. Team building
  47. Telemarketing
  48. Training & Development

Contact Elite Resumes for a free resume critique from a Certified Professional Resume Writer.

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2 Responses to Keywords are Key – Customer Service

  1. Randy Rowe August 9, 2011 at 1:10 pm #

    I always hear “Reach Out” and “Ping Me”

  2. Randy Rowe August 9, 2011 at 1:15 pm #

    “Cost of acquisition”

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