Keywords are key to having your resume noticed! With the increasing prevalence of scanning technology, employing keywords in a resume to attract maximum attention – by a human and/or computer scanner – has become a critical component of building an attention getting resume. Keywords are the terms deemed by the employer to represent the essential job attributes. Each industry and profession has specific keywords. Companies and recruiters are searching resumes for specific keywords and key phrases to find the candidates with the skills, qualifications and expertise to fulfill the job requirements. Incorporating keywords into a resume and cover letter help you to secure optimum attention and outperform your competition.
The keywords you select should portray your Value Proposition and match what the employer is seeking. Incorporating job specific and employer pertinent keywords in the top third of page 1 of your resume significantly elevates your chances of attracting the employers’ interest in your candidacy. How do you find the “right” keywords to secure maximum attention? Utilize your knowledge of the company, profession, industry and review online postings of similar positions. Each profession has the potential for hundreds of keywords. With the prevalence of electronic search capability, failure to incorporate the “right” keywords is not an option!
The top 48 keywords in Customer Service are:
- Account Management
- Administration
- Bookkeeping
- Brand Management
- Call Centre Management
- Case Management
- Clerical Support
- Complaint Resolution
- Contract Negotiations
- Corporate Communications
- Cost Control
- Customer Communications
- Customer Relations
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Surveys
- Data Management
- Field Operations
- Incentive Programs
- Issues Management
- Loyalty Programs
- Media Relations
- Merchandising
- Needs Assessment
- Networking
- Order Processing
- Policies & Procedures
- Post Sales Support
- Pre Sales Support
- Problem Resolution
- Process Improvement
- Product Development
- Product Management
- Program Management
- Project Management
- Promotions
- Public Relations
- Reception
- Relationship Management
- Root Cause Analysis
- Sales Support
- Scheduling
- Service Benchmarks
- Service Contract
- Team building
- Telemarketing
- Training & Development
Contact Elite Resumes for a free resume critique from a Certified Professional Resume Writer.