Keywords are Key – Customer Service

Keywords are key to having your resume noticed! With the increasing prevalence of scanning technology, employing keywords in a resume to attract maximum attention – by a human and/or computer scanner – has become a critical component of building an attention getting resume. Keywords are the terms deemed by the employer to represent the essential job attributes. Each industry and profession has specific keywords. Companies and recruiters are searching resumes for specific keywords and key phrases to find the candidates with the skills, qualifications and expertise to fulfill the job requirements. Incorporating keywords into a resume and cover letter help you to secure optimum attention and outperform your competition.

The keywords you select should portray your Value Proposition and match what the employer is seeking. Incorporating job specific and employer pertinent keywords in the top third of page 1 of your resume significantly elevates your chances of attracting the employers’ interest in your candidacy. How do you find the “right” keywords to secure maximum attention? Utilize your knowledge of the company, profession, industry and review online postings of similar positions. Each profession has the potential for hundreds of keywords. With the prevalence of electronic search capability, failure to incorporate the “right” keywords is not an option!

The top 48 keywords in Customer Service are:

1. Account Management
2. Administration
3. Bookkeeping
4. Brand Management
5. Call Centre Management
6. Case Management
7. Clerical Support
8. Complaint Resolution
9. Contract Negotiations
10. Corporate Communications
11. Cost Control
12. Customer Communications
13. Customer Relations
14. Customer Retention
15. Customer Satisfaction
16. Customer Service
17. Customer Surveys
18. Data Management
19. Field Operations
20. Incentive Programs
21. Issues Management
22. Loyalty Programs
23. Media Relations
24. Merchandising
25. Needs Assessment
26. Networking
27. Order Processing
28. Policies & Procedures
29. Post Sales Support
30. Pre Sales Support
31. Problem Resolution
32. Process Improvement
33. Product Development
34. Product Management
35. Program Management
36. Project Management
37. Promotions
38. Public Relations
39. Reception
40. Relationship Management
41. Root Cause Analysis
42. Sales Support
43. Scheduling
44. Service Benchmarks
45. Service Contract
46. Team building
47. Telemarketing
48. Training & Development

Contact Elite Resumes for a free resume critique from a Certified Professional Resume Writer.